Customer Service

Mikarose Delivery and Returns

We hope you love shopping with Mikarose. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.

Methods of Payment

Currently, we are unable to accept checks, or cash.

MikaRose accepts the following credit cards

  • Visa
  • MasterCard
  • Discover
  • American Express

If there is a problem processing your credit card, please check to make sure you entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. Please contact your credit card company if the problem persists.

Shipping and Delivery

Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.

Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 10:00 AM (PST). Orders you place with Mikarose late on Friday or on Saturday will not be processed until Monday. Charges may be added to orders with Priority, Overnight and International shipping if we try unsuccessfully to deliver your order more than once.

Shipping and Delivery
Shipping Times

Ground
3-5 days shipping +
1-2 business days for order processing

PRIORITY
2-3 day shipping +
1-2 business days for order processing
OVERNIGHT
Next business day +
1-2 business days for order processing

Return Policy

Mikarose Styles

We are confident that you will like the way our clothes look and fit. If you don’t you are welcome to return the style so long as the tags are still attached and the item has not been worn, washed or damaged while in your care. To receive a full refund or store credit the style(s) must be returned within 30 days of your package delivery date. For an exchange the item must be returned within 30 days of your package delivery date.

Clearance Styles:

Clearance styles can only be returned for store credit. If you are exchanging a style we will cover the shipping cost to send the new item back out to you. The original shipping is not refunded.

Final Sale Styles:

Final sale styles cannot be returned for a full refund, store credit or exchanged for another style.

Willow Styles:

Willow Styles can only be returned for in-store credit. Once shoes have been worn they cannot be returned. If you are exchanging a style we will cover the shipping cost to send the new item back out to you. The original shipping is not refunded.

Shoes Section:

Shoes can only be returned for instore credit. Once shoes have been worn they can not be returned. The original shipping is not refunded.

Swim Policy:

All swim is FINAL SALE. Swim cannot be returned for any refund, store credit, or exchanged for a different style.

Exchange Policy

We accept exchanges up to 30 days after the delivery date of your package. If you are exchanging an item because of incorrect size, we will gladly take care of the shipping the new dress back to you. 


Please send internet exchanges and or refunds to:

Mikarose: Customer Care 
223 West Bulldog Ave. #113 
Provo, UT 84604

Please include a note with your name and order number. Also include whether you are returning it for a refund or exchange. The return address is not needed unless it has been longer than 30 days or you would like the item sent to a different address than the original shipping address.

Credit Card Refunds  

On returns, we can only credit the credit card used for the original purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.

 

Security and Privacy:

All information provided to MikaRose is transmitted securely and saved for sales purposes only. Your email, name, address, ect. Are only used for billing and shipping purposes and will not be sold to and/or used by a third party. MikaRose will occasionally notify its customers of upcoming sales, new product, events and promotions. We reserve the right to use any medium (email, post, and phone) to meet this purpose.

*Refunds on shipping only includes shipping within USA and only standard and Priority shipping. Shipping will only be refunded on non clearance Mikarose Styles and only when the entire order has been returned. Expedited shipping and International shipping will not be refunded.